1Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to place an order on the Website. If You are under 18, You may use the Website only under the supervision of a parent or legal guardian.

2Your Account

• You may be required to register an account to place orders. You agree to provide accurate, current and complete information and to keep it updated.

• You are responsible for maintaining the confidentiality of Your account credentials and for all activity under Your account.

• Please notify us immediately at mollyandloom@gmail.com if You suspect any unauthorised use of Your account.

• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3Products and Descriptions

We make every effort to display our products, colours, prints and sizes as accurately as possible. However, actual colours may vary slightly due to your device screen settings, lighting and photography, and minor variations in fabric or handcrafted details are natural. Such variations are not treated as defects.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or refuse any order at our discretion.

4Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• Prices, offers and discounts are subject to change without prior notice. The price applicable to Your order is the price displayed at the time You place it.

• In case of a pricing or typographical error, we reserve the right to cancel the affected order and refund any amount paid in full.

• Promotional offers, discount codes and freebies are valid only for the stated period, cannot be combined unless specifically mentioned, and may be withdrawn at any time.

5Orders and Acceptance

Placing an order is an offer to purchase. An order is accepted only when it is confirmed by us and dispatched. We may cancel or refuse an order for reasons including product unavailability, pricing errors, suspected fraud, or inability to verify Your details. For some orders, we may confirm the order with You over WhatsApp, call or email, and may cancel orders that are not confirmed in time.

6Payments

We offer the following payment options, depending on availability and the order:

• Prepaid payments by credit card, debit card, net banking, mobile wallets and UPI

• Cash on Delivery (COD), for which an additional COD handling charge may apply depending on the order value

Online payments are processed through third-party payment gateways. We do not store Your complete card details. By making a payment, You confirm that You are authorised to use the chosen payment method. If a payment fails or is declined, the order may not be processed. In case the amount is debited but the order is not confirmed, it will be refunded to the original payment source as per the timelines set out in our Return/Refund Policy.

7Shipping and Delivery

• We ship across India only.

• Orders are generally processed within 1–3 business days and delivered within 5–7 business days from dispatch, depending on Your location and the courier partner.

• Orders are not shipped on Sundays or public holidays.

• Delivery timelines are estimates. Delays may occur due to unforeseen circumstances such as weather, strikes, courier issues or regional restrictions, and we will notify You of any significant delay.

• You are responsible for providing a complete and correct delivery address and a working phone number. We are not liable for failed or delayed delivery due to incorrect or incomplete details.

• Please inspect Your package at the time of delivery. Damaged, defective, wrong or missing items must be reported within 24 hours of delivery in accordance with our Return/Refund Policy, including the mandatory unboxing video.

• Shipping charges, where applicable, are non-refundable.

8Returns, Exchanges, Refunds and Cancellations

Returns, exchanges, refunds and order cancellations are governed by our Return/Refund Policy, which forms part of these Terms. Please read it carefully before placing an order.

9Intellectual Property

All content on the Website, including logos, brand names, designs, prints, patterns, product images, photographs, graphics, text and software, is the property of Molly and Loom or its licensors and is protected under applicable copyright, trademark and other intellectual property laws. You may not copy, reproduce, modify, distribute, republish or use any content for commercial purposes without our prior written permission.

10User Conduct

You agree not to:

• Use the Website for any unlawful, fraudulent or abusive purpose

• Provide false information or impersonate any person

• Attempt to gain unauthorised access to the Website, servers or other users' accounts

• Introduce viruses, malware or any harmful code

• Use bots, scrapers or automated tools to extract data from the Website

• Post or transmit any content that is defamatory, obscene, infringing or otherwise unlawful

• Misuse offers, discount codes or the return process

11Reviews and User Content

If You submit reviews, comments, photos or other content to the Website, You grant Molly and Loom a non-exclusive, royalty-free, worldwide licence to use, display and reproduce such content in connection with our business. You confirm that You own or have the right to share such content and that it does not violate any law or third-party rights. We may remove any content at our discretion.

12Third-Party Links and Services

The Website may contain links to third-party websites or services, including payment gateways and courier partners. We do not control and are not responsible for their content, policies or practices. Your use of such services is at Your own risk and subject to their terms.

13Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store and share Your information. By using the Website, You consent to such practices.

14Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the uninterrupted, secure or error-free operation of the Website, or that the Website or its servers are free of viruses or other harmful components.

15Limitation of Liability

To the fullest extent permitted by law, Molly and Loom, its directors, employees, partners and affiliates shall not be liable for any indirect, incidental, special or consequential damages arising out of Your use of, or inability to use, the Website or products. Our total liability for any claim relating to an order shall not exceed the amount You paid for that order. Nothing in these Terms limits any rights You have under the Consumer Protection Act, 2019 that cannot be excluded by law.

16Indemnity

You agree to indemnify and hold harmless Molly and Loom, its directors, employees and affiliates from any claim, loss, liability or expense (including reasonable legal fees) arising from Your breach of these Terms, misuse of the Website, or violation of any law or third-party rights.

17Force Majeure

We shall not be liable for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including natural disasters, pandemics, war, strikes, government restrictions, internet or power failures, or courier and logistics disruptions.

18Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the Website after changes are posted means You accept the updated Terms. Please review this page periodically.

19Termination

We may suspend or terminate Your access to the Website at any time, without notice, if You breach these Terms or if we are required to do so by law.

20Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to any rights You may have under consumer protection laws, all disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India.

21Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below. Complaints will be acknowledged and addressed within the time limits prescribed by law.

Name

[Grievance Officer's name]

Address

Jaipur, Rajasthan, India 302022

Phone

8875211945

Email

mollyandloom@gmail.com